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City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Payment Options

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Electric or Water Utility Bill 515-239-5120

How to Pay Your Bill

Payment Dropboxes

Mail

AutoPay - pay automatically from your bank account on the due date of your bill

Credit or Debit Card or Electronic Check

 

Payment Dropboxes:

A drive up dropbox is located in front of the City Hall Building at 515 Clark Avenue.  Payments placed in this dropbox by 3 p.m. are recorded on the same business day as the payment was made.  Payments placed in the dropbox after 3 p.m. are recorded on the next business day.  Business days are Monday through Friday, except Holidays.

 Utility Box Student Smiling while puting payment in box

A walk up dropbox is located along the sidewalk on the west side of the 200 block of Welch Avenue.  Payments placed in this dropbox before 7 a.m. are recorded on the same business day as the payment was made.  Payments placed in the dropbox after 7 a.m. are recorded on the next business day.  Business days are Monday through Friday, except Holidays. 

Mail:

Utility payments can be mailed to Utility Customer Services, P.O. Box 811, Ames, IA 50010.  Allow 5 to 7 days for your payment to reach our office.

Payment Return Policy:

The charge for a returned electronic payment (ACH Payment) or a returned check is $20.00.  Items can be returned for a number of reasons:  insufficient funds, incorrect account numbers or closed accounts.  No matter the reason, the returned item charge is $20.00.  Returned items must be redeemed with cash, a certified bank check, or a money order.

After two returned electronic payments or returned checks, City of Ames Utilities reserves the right to restrict payment methods.  As a result, cash, certified bank checks or money orders will be the only means of payment accepted.

This policy is pursuant to Iowa Code 554.3512(1) & (2).