To start new services in your name or to stop existing services out of your name, you will need to submit a request via the application at this link:
Utility Requests
Can services be in more than one name?
Services may only be in one person's name at a time, with the exception of married couples.
Can a utility service be transferred from one roommate's name to another roommate's name?
To transfer services from one roommate's name to another, have the roommate who wants to take service out of their name fill out a Stop Service Request, and the one who wants to put service in their name fill out a Start Service Request.
How soon do I need to submit my application to start or stop services?
Requests must be received by 4 pm the business day before you'd like services to start or stop.
Will I be charged a deposit?
A deposit will be assessed to all new customers on the first bill. If you've had utilities with another electric, water, or natural gas company for at least nine months in the past twelve, you may request the company to send us a letter of credit. Should we receive an acceptable letter of credit, we will waive your deposit. To request a letter of credit, you will need to reach out to your previous utility company. You may then have them send it to us by mail or email (amesutilities@cityofames.org).
Returning and existing customers will be assessed a deposit based on the 12 month average of the new location, unless they've had good payment history with us over a period of at least 9 months in the past 24 months.
What services does the City of Ames provide?
The City of Ames provides Electric, Water, Sewer, and Storm Water Drainage services. All other services are through third parties.