Municipal Utilities Online Customer Service

Press Enter to show all options, press Tab go to next option

The Ames Municipal Utilities provides electric, water and sewer service to the community of Ames, Iowa. For over 120 years, the citizens of Ames have enjoyed the benefits of owning and controlling their Municipal Electric, Water, and Water Pollution Control Utility systems.

Utility Customer Service Representatives are available to assist you from 8 a.m. to 5 p.m., Monday through Friday, except holidays at 515 Clark Avenue (City Hall building) or 515-239-5120. Our mailing address is: Utility Customer Services, PO Box 811, Ames, IA 50010-0811.

Utilities Online


Moving Out?


Stop Service

Stop Service


Moving Around?


Transfer Service
Transfer Service


Moving In?

Start Service
Start Service

LIHEAP Information about the Low-Income Energy Assistance Program

To receive a monthly billing summary via email.

Payment Options
Payment options for paying your utility bill.


To have your bill paid automatically from your checking account.
My Account To view your utility account information.
Understanding Your Utility Bill View a sample bill with detailed information.
FAQ Answers to Frequently Asked Questions

Electric Rate 

Water Rate 
Sewer Rate

Storm Sewer

Find out about electric rates and billing
Find out about water rates and billing
Find out about sewer rates and billing
Find out about storm sewer rate
Smart Energy
Energy Audit, Rebates, Prime Time Power, Green Choices
Electric Services Outage Management Enter your contact information for primary utility billing customer
New Construction To obtain temporary and permanent electric and/or water and sewer service when constructing a new home or building within an area served by the Ames Municipal Utilities.
Water Meter Replacement Allows customers of the Ames Water Utility to respond to requests for water meter replacement scheduling.
Backflow Device Test Report Form Plumbers - this is the form you'll need to fill out and submit each year after backflow protection devices have been tested.
Downloadable Forms Business Application, Meter Request Form, Multiple Property Application, Leave-on Agreement


Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Flash Player Windows Media Player Microsoft Silverlight Word Viewer Excel Viewer PowerPoint Viewer