Municipal Utilities Online Customer Service

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The Ames Municipal Utilities provides electric, water and sewer service to the community of Ames, Iowa. For over 120 years, the citizens of Ames have enjoyed the benefits of owning and controlling their Municipal Electric, Water, and Water Pollution Control Utility systems.

Utility Customer Service Representatives are available to assist you from 8 a.m. to 5 p.m., Monday through Friday, except holidays at 515 Clark Avenue (City Hall building) or 515-239-5120. Our mailing address is: Utility Customer Services, PO Box 811, Ames, IA 50010-0811.

 

Utilities Online

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LIHEAP - Information about the Low-Income Energy Assistance Program

E-Notification - To receive a monthly billing summary via email.

Payment Options - Payment options for paying your utility bill.

AutoPay - To have your bill paid automatically from your checking account.

My Account - To view your utility account information.

Understanding Your Utility Bill - View a sample bill with detailed information.

FAQ - Answers to Frequently Asked Questions

Electric Rate - Find out about electric rates and billing

Water Rate - Find out about water rates and billing

Sewer Rate - Find out about sewer rates and billing

Storm Sewer - Find out about storm sewer rate

Smart Energy - Energy Audit, Rebates, Prime Time Power, Green Choices

Electric Services Outage Management - Enter your contact information for primary utility billing customer

New Construction - To obtain temporary and permanent electric and/or water and sewer service when constructing a new home or building within an area served by the Ames Municipal Utilities.

Water Meter Replacement - Allows customers of the Ames Water Utility to respond to requests for water meter replacement scheduling.

Backflow Device Test Report Form - Plumbers - this is the form you'll need to fill out and submit each year after backflow protection devices have been tested.

Downloadable Forms -  Business Application, Meter Request Form, Multiple Property Application, Leave-on Agreement

 

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