Electric Meters
Ames Electric Services and our contractor, Aclara, will be in Ames neighborhoods over the next several months to upgrade and replace your current utility meter with a new, advanced meter. The new meters use innovative technology to provide customers with improved service.
Some of the advantages of the new electric meters include:
- Real-time insights into your electric and water usage
- Advanced outage detection for faster response times
- Two-way communication between the City of Ames and your meter for improved service
- Opportunities to shift or reduce use to save money and energy
Learn about Time Of Use rates by clicking here. Time of Use rates allow customers to shift electric demand to off-hours and reduce their utility bills. It can be as simple as doing laundry or running a dishwasher early in the morning or late in the evening.
FAQs
What is AMI?
Advanced metering infrastructure (AMI) provides two-way communication between Ames Electric Services and each customer's meter.
Do I need to be home when the new meter is installed?
In most cases, no. However, if your meter is located in an area that is not easy to access (i.e. behind a locked gate or obstruction), an appointment may be necessary. To schedule an appointment, call 1-833-920-1982.
How will I know when my meter has been upgraded?
Where possible, a door hanger will be left behind indicating the meter exchange has happened. Should there be any issues with changing your meter, it will be noted on the door hanger with directions on what to do next.
How does AMI technology benefit the customer?
AMI technology enables us to deliver value to you with more up-to-date information on your electric and water usage, as well as advanced outage detection. This additional usage information will better assist you with energy savings.
Who will be installing the upgraded meter?
Aclara SGS is a certified and approved advanced meter installation company. All of their installers will be driving vehicles labeled with Aclara SGS and/or City of Ames logos. More importantly, all installers will be able to provide proper identification at your request. If you have questions, please contact us at 1-833-920-1982.
Will my power be interrupted during the installation?
You may experience a brief outage of your electric or water service when we replace your meter. We expect the outage to be no longer than a few minutes.