City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Donald Kom
Electric Department
  502 Carroll Avenue
Ames, IA 50010
  Phone: 515-239-5170
Fax: 515-239-5308

Customer Service & Utility Billing
Ames City Hall
Hours:  8 a.m. - 5 p.m

515 Clark Avenue
Ames, IA 50010
  Phone: 515-239-5120
Fax:  515-239-5286
 Renewable Energy - Learn More!

 Staff Contacts

Power Out  515-239-5240 (View Outage Map at
Power Line Down 515-239-5133
(Ames Police Non-Emergency Phone Number)
Efficiency/Conservation Questions 515-239-5177
Power Watch
Rent Security Lights 515-239-5175
Street Light Out

515-239-5500 or email at 

(Include address or location of street light)

Tree Trimming 515-239-5500

Call before you dig:
Iowa One Call: 800-292-8989, or dial 811.

More Electric Services important information: