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Do you have a question or concern?

Reach us at 515.239.5670 (business hours)


If I see people violating the Governor's directives, how do I report it? 

If you have COVID-19 questions or want to report your concerns about others, you can do that easily by calling the City's hotline at 515.239.5670. The hotline is monitored Monday through Friday from 8 a.m. to 5 p.m.

Another convenient way to connect with the City of Ames is to use this dedicated email address:


Why doesn't the Mayor and Ames City Council initiate a shelter-in-place ordinance so everyone stays home?

The City of Ames has gotten some questions about whether the Mayor and Ames City Council can enact a shelter-in-place ordinance in response to the COVID-19 pandemic. The Iowa Attorney General's Office has advised that only Gov. Kim Reynolds has the authority to issue that directive. While the governor could delegate that authority to local governments, that has not happened.

Please take steps to protect yourself and help your family understand the importance of staying home. If you must go out, follow social distancing guidance. Please be safe and look out for one another.


Are the parks and playgrounds closed?

The City of Ames Parks and Recreation Department, working in collaboration with the Ames Community School District, closed playgrounds at local parks and schools beginning April 3, 2020, due to concerns about the COVID-19 pandemic. Signs are placed at the locations, but there is no tape or fencing surrounding the playground.

Closing playgrounds reinforces the City of Ames and Ames Community School District’s commitment to protecting the health and safety of our citizens. Residents are asked to do their part to keep family, friends, neighbors, and our community safe.
City of Ames parks and trails remain open to the public for recreation options. All park restrooms remain closed, and water fountains are turned off. The Ames Dog Park is closed. Tennis, pickleball, and basketball courts in each park will remain open at this time.

While visiting any public space, users should exercise their best judgment and act responsibly. It is recommended users bring their own sanitizing supplies. Participants must adhere to Gov. Kim Reynold's mandate of keeping social gatherings to 10 people or fewer. Observe social distancing standards and stay home if you do not feel well or have a temperature.


Is the Skate Park Closed?

The Georgie Tsushima Memorial Skate Park was closed by order of Iowa Gov. Kim Reynolds on Monday, April 6. It will remained closed through April.


Is there still going to be a spring Free Yard Waste Day?

The spring No Charge Yard Waste Day scheduled for Saturday, May 2, at Green RU, 400 Freel Drive, will be postponed in response to concerns about COVID-19 transmission. City staff continues to work with GreenRU to develop an alternate date for the annual spring event. Once a new date is selected, it will include providing vouchers for those who are unable to participate.

The City of Ames typically holds one No Charge Yard Waste Day in the spring and four No Charge Yard Waste Days in the fall to allow residents to get rid of yard waste at no charge. Yard waste is not accepted at the Resource Recovery Plant (RRP) and should not be placed in with regular garbage. Yard Waste is accepted at GreenRU (515.450.0450), and Steenhoek Environmental, 3892 N. 500th Ave. (515.599.0503).

For additional information or questions, please call Resource Recovery at 515.239.5137.


Does Governor Reynolds’s order prohibiting gatherings of more than 10 people prohibit a church from conducting a drive-in worship service?
No. People may gather in their vehicles, so long as those attending the service abide by the following measures:
  • All persons attending the service must drive up in an enclosed vehicle and remain in that same vehicle during the entire service. Individuals cannot get out of their vehicle during the service for any reason.
  • All vehicle windows, sunroofs, and convertible tops must remain closed during the entire service.
  • No more than 10 people may be in a single vehicle. People in a single vehicle should be limited to members of the same household who have already been in close contact with each other and are not sick. A church hosting a drive-in worship service should take appropriate measures to ensure compliance, including having church officials or law enforcement available.
Is it safe to distribute food, beverages, communion, or other materials?
No. Food, beverages, communion, or other materials should not be distributed before, after, or as part of the service.
Is it safe to collect offering or financial gifts in person?
Offering should not be collected by ushers going vehicle-to-vehicle or other method that requires in-person interaction. If a church decides it is necessary to collect a physical offering, the safest manner would be a drop-box while vehicles are leaving the service. Accepting online donations is the best practice.