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City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Staff Contacts and Address

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The City of Ames employs more than 500 dedicated staff members in 18 departments and divisions to serve the residents of Ames. The City of Ames is a full-service local government which includes utilities such as Ames Electric Services, Ames Water Plant, and Ames Water Pollution Control. Our emergency response team includes Ames Fire Department, Ames Police Department and our Emergency Communications Center. Other City of Ames departments include Parks and Recreation, Public Works, Planning and Housing, Legal, Human Resources, Finance, and Fleet.

Hours:  Monday - Friday 8 a.m. to 5 p.m.

Administration

City Hall
515 Clark Ave
Ames, IA  50010
515-239-5101

Utility Customer Service
City Hall
515 Clark Ave
Ames, IA  50010
515-239-5120

Community Center (Parks and Recreation)
City Hall
515 Clark Ave
Ames, IA  50010
515-239-5360


The Ames Public Library is a municipal library that operates under the leadership of the Library Board of Trustees. Additionally, our community-wide public transit system, CyRide, is a partnership between the City of Ames, Iowa State University, and ISU's Student Government.

The Clerk of Court office located in City Hall is a part of the State of Iowa Judicial Branch and the Clerk and staff are employees of the State of Iowa. The Clerk of Court phone number is 515-239-5140.

StaffTitleDepartmentsPhoneEmail
McPherson, BrookDetectivePolice515-239-5313
Owens, SuzyDetectivePolice515-239-5123
Tuttle, JasonCommanderPolice515-239-5312
Shelton, TomLieutenantPolice515-239-5133
Ropp, HeathLieutenantPolice515-239-5133
Walter, DanLieutenantPolice515-239-5133
Crippen, ChrisSergeantPolice515-239-5133
Grooters, DerekSergeantPolice515-239-5230
Watson, MarkSergeantPolice515-239-5133
Arkovich, MikeSergeantPolice515-239-5133
Hansen, ElijahSafe Neighborhoods Team SergeantPolice515-231-4661
Hippen, ColeDetectivePolice515-239-5315
Johnson, AdiDetectivePolice515-239-5314
Kruger, KurtCommunity Resource OfficerPolice515-239-5432
Christian, AmberSergeantPolice515-239-5133
Schmitt, JanSecretaryPolice515-239-5130
Saxton, JulieMental Health AdvocatePolice515-239-5463
Anderson, RayPlannerPlanning515-239-5400
Baker-Latimer, VanessaHousing CoordinatorPlanning515-239-5400
Diekmann, Kelly Planning & Housing DirectorPlanning515-239-5400
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