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City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Staff Contacts and Address

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The City of Ames employs more than 500 dedicated staff members in 18 departments and divisions to serve the residents of Ames. The City of Ames is a full-service local government which includes utilities such as Ames Electric Services, Ames Water Plant, and Ames Water Pollution Control. Our emergency response team includes Ames Fire Department, Ames Police Department and our Emergency Communications Center. Other City of Ames departments include Parks and Recreation, Public Works, Planning and Housing, Legal, Human Resources, Finance, and Fleet.

Hours:  Monday - Friday 8 a.m. to 5 p.m.

Administration

City Hall
515 Clark Ave
Ames, IA  50010
515-239-5101

Utility Customer Service
City Hall
515 Clark Ave
Ames, IA  50010
515-239-5120

Community Center (Parks and Recreation)
City Hall
515 Clark Ave
Ames, IA  50010
515-239-5360


The Ames Public Library is a municipal library that operates under the leadership of the Library Board of Trustees. Additionally, our community-wide public transit system, CyRide, is a partnership between the City of Ames, Iowa State University, and ISU's Student Government.

The Clerk of Court office located in City Hall is a part of the State of Iowa Judicial Branch and the Clerk and staff are employees of the State of Iowa. The Clerk of Court phone number is 515-239-5140.

StaffTitleDepartmentsPhoneEmail
Hammes, Lyle Water Plant SuperintendentWater & Pollution Control515-239-5150
Houghton, LindaWater/Wastewater Lab AnalystWater & Pollution Control515-239-5151
Harter, ScottWater Plant OperatorWater & Pollution Control515-239-5150
Heenan, BrianProcess Maintenance WorkerResource Recovery515-239-5137
Hinders, CourtneyPrinting ServicesPurchasing515-239-5217
Hanson, LorrieResource Recovery Secretary IPublic Works, Resource Recovery515-239-5137
Hyer, AdamResource Recovery Lead OperatorPublic Works, Resource Recovery515-239-5236
Houghton, DougSupport Services ManagerPolice515-239-5311
Huff, GeoffCommanderPolice515-239-5317
Hyer, TammyRecords SupervisorPolice515-239-5422
Hansen, ElijahSafe Neighborhoods Team SergeantPolice515-231-4661
Hippen, ColeDetectivePolice515-239-5315
Hadaway, Bill Park Maintenance SpecialistParks & Recreation515-239-5356
Herrington, NatalieHousing InspectorInspections515-239-5167
Hammer, Krista Human Resources Officer IIHuman Resources515-239-5293
Hillock, VickiHuman Resources Secretary IHuman Resources515-239-5215
Holmes, JoanFleet Services Secretary 1Fleet Services515-239-5526
Higgins, RichardFire ChiefFire515-239-5414
Hackett, TomDeputy ChiefFire515-239-5411
Hobbs, GregPower Plant Maintenance SuperintendentElectric515-239-5242