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City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Staff Contacts and Address

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The City of Ames employs more than 500 dedicated staff members in 18 departments and divisions to serve the residents of Ames. The City of Ames is a full-service local government which includes utilities such as Ames Electric Services, Ames Water Plant, and Ames Water Pollution Control. Our emergency response team includes Ames Fire Department, Ames Police Department and our Emergency Communications Center. Other City of Ames departments include Parks and Recreation, Public Works, Planning and Housing, Legal, Human Resources, Finance, and Fleet.

Hours:  Monday - Friday 8 a.m. to 5 p.m.

Administration

City Hall
515 Clark Ave
Ames, IA  50010
515-239-5101

Utility Customer Service
City Hall
515 Clark Ave
Ames, IA  50010
515-239-5120

Community Center (Parks and Recreation)
City Hall
515 Clark Ave
Ames, IA  50010
515-239-5360


The Ames Public Library is a municipal library that operates under the leadership of the Library Board of Trustees. Additionally, our community-wide public transit system, CyRide, is a partnership between the City of Ames, Iowa State University, and ISU's Student Government.

The Clerk of Court office located in City Hall is a part of the State of Iowa Judicial Branch and the Clerk and staff are employees of the State of Iowa. The Clerk of Court phone number is 515-239-5140.

StaffTitleDepartmentsPhoneEmail
Facio, EricFire LieutenantFire515-239-5416
Hansen, ElijahSafe Neighborhoods Team SergeantPolice515-231-4661
Koester, ErinElectric Administration SecretaryElectric515-239-5170
Leege, EmilyAnimal Control Attendant (Part-Time)Ames Animal Shelter515-239-5530
Norris, EricParks MaintenanceParks & Recreation515-239-5356
Sahlstrom, EloisePlannerPlanning515-239-5400
Burkhardt, GeredWater Plant OperatorWater & Pollution Control515-239-5150
Eshelman, GaryWater Plant Assistant SuperintendentWater & Pollution Control515-239-5150
Hobbs, GregPower Plant Maintenance SuperintendentElectric515-239-5242
Huff, GeoffCommanderPolice515-239-5317
Lynch, GregCity AssessorCity Assessor515-239-5370
Milam, GaryPark Maintenance SpecialistParks & Recreation515-239-5356
Smith, GeorgeTransit TrainerCyRide515-239-5574
McDonald, Holly Housing InspectorInspections515-239-5186
Petersen, Heidi Water Plant SecretaryWater & Pollution Control515-239-5149
Ropp, HeathLieutenantPolice515-239-5133
Bennett, JoshFire LieutenantFire515-239-5545
Bethurem, JennyTransit Operations ManagerCyRide515-239-5562
Britson, JanSwim Lesson CoordinatorParks & Recreation515-460-5045
Brousard, JuliePrincipal ClerkCyRide515-239-5512
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