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City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Frequently Asked Questions

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Water & Pollution Control

FAQs

Expand/Contract Questions and Answers

  • Why is my sewer bill unusually high/low?

  • How can I tell if my toilet has a leaky valve?

  • How do I prevent my pipes from freezing? What do I do if I have frozen pipes?

  • I have no water. Who can tell me why?

  • Notice a water leak?

  • There is a septic or sewer odor in my house. Who can tell me what to do?

  • What do I do if I have rusty or discolored water?

  • Where can I dump my travel trailer wastewater?

  • Where can I report low water pressure?

  • Where can I report water coming up in the street?

  • Who do I call if I have a water quality question/concern?

  • Why are the water towers so close together?