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City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Staff Contacts and Address

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Customer Services - Utilities
Ames City Hall
515 Clark Ave.        (Entrance on Clark Avenue)
PO Box 811
Ames, Iowa  50010
Phone:      515-239-5120
Fax:          515-239-5286
Email:      amesutilities@city.ames.ia.us

Hours:    Monday - Friday    8 a.m. to 5 p.m.


Parking Tickets
Ames City Hall
515 Clark Ave.        (Entrance on Clark Avenue)
PO Box 811
Ames, Iowa  50010
Phone:      515-239-5283
Email:      parking@city.ames.ia.us

Hours:    Monday - Friday    8 a.m. to 5 p.m.
StaffTitleDepartmentsPhoneEmail
Boileau, KenzieUtility Customer Services ClerkCustomer Services515-239-5120
Cavender, DebUtility CashierCustomer Services515-239-5282
Clausen, AlexMeter ReaderCustomer Services515-239-5319
DeHaven, MeganUtility Customer Services ClerkCustomer Services515-239-5120
Grimsman, CarolynUtility Accounts TechnicianCustomer Services515-239-5120
Hayes, NickiUtility Customer Services ClerkCustomer Services515-239-5120
Ingham, BenjaminMeter ReaderCustomer Services515-239-5319
Sheeder, BrandonMeter ReaderCustomer Services515-239-5319
Skaar, VeronicaParking CashierCustomer Services515-239-5283
Stupp, SueUtility Accounts TechnicianCustomer Services515-239-5120
Wheelock, MichaelUtility Customer Services SupervisorCustomer Services515-239-5120