Frequently Asked Questions

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Expand/Contract Questions and Answers

  • Can a utility account be in more than one name?

  • Can a utility service be transferred from one roommate’s name to another roommate’s name?

  • Can anyone pay a utility bill?

  • Can utility deposits be transferred between roommates?

  • Does the Utility offer level or even payment plans (budget billing)?

  • How soon do I need to inform the Utility to start, stop or transfer my utility service?

  • Is a deposit required to start my utility service?

  • May I change the due date of my utility bill?

  • What do I do if there is a power outage?

  • What is budget billing?

  • What utility services does the City of Ames provide?

  • When do I get my utility deposit back?

  • When is my utility bill considered late and a late fee assessed?

  • Where do I pay Parking Tickets?

  • Where do I pay Traffic Tickets?