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City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Frequently Asked Questions

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Expand/Contract Questions and Answers

  • Can a utility account be in more than one name?

  • Can a utility service be transferred from one roommate’s name to another roommate’s name?

  • Can anyone pay a utility bill?

  • Can utility deposits be transferred between roommates?

  • Does the Utility offer level or even payment plans (budget billing)?

  • How soon do I need to inform the Utility to start, stop or transfer my utility service?

  • Is a deposit required to start my utility service?

  • May I change the due date of my utility bill?

  • What do I do if there is a power outage?

  • What is budget billing?

  • What utility services does the City of Ames provide?

  • When do I get my utility deposit back?

  • When is my utility bill considered late and a late fee assessed?

  • Where do I pay Parking Tickets?

  • Where do I pay Traffic Tickets?