City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Utility Customer Services Information

Pay Utility Bill - Electronic Check, Credit or Debit Card Payments for Utility Bills

Municipal Utilities Online Customer Service - Start, Transfer, Stop services

Parking Ticket Information

Pay City of Ames Parking Tickets - Click the link to be able to pay online

Court Payments Online - Tickets other than parking can be paid at the Story County Clerk of Court which is located on the second floor of City Hall or click the link to pay online

ISU Parking Tickets - Pay tickets issued by Iowa State University