City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Frequently Asked Questions

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Expand/Contract Questions and Answers

  • An officer stopped me for no reason and acted very rude to me. I want to issue a complaint against that officer. What do I need to do?

  • Can you tell me the road condition of the roads in Central Iowa?

  • Does my bicycle need to be licensed with the city? If so, where do i need to go to get a license?

  • Does the city of Ames have a severe weather outdoor warning system?

  • How about fingerprinting children?

  • How can I get a noise permit?

  • How can I get my towed vehicle out of the impound lot?

  • How can I obtain a copy of an incident or accident report?

  • How can I obtain a restraining order against someone?

  • How do I apply for the Citizen Police Academy?

  • How do I report graffiti I've seen in Ames?

  • How long can I park my car on the street?

  • I don't have room in my garage or driveway for all my vehicles. Can I park a car in my front yard?

  • I got a parking ticket that I didn't deserve. Do I have to pay it?

  • I need to be fingerprinted for a job application, professional license or other personal reason, will the Ames Police Department do this?

  • I need to get a dog license. How much does that cost and where do I go to do that?

  • I received an obscene/harassing phone call. What should I do?

  • I want to report a missing person. What information do I need?

  • I would like to have an officer talk to my neighbors and me about crime prevention. Is that possible?

  • Is my friend in jail at the Ames Police Department?

  • Is the Ames Police Department currently hiring?

  • My neighbors park their cars across the sidewalk of their driveway. Is this legal?

  • People are knocking on my door selling magazines. They are very rude and can't take no for an answer. Is it legal for them to sell door-to-door?

  • Was my stray pet picked up by an Animal Control Officer?

  • We want to have a party, but heard there is a Keg Ordinance in Ames. What should we do?

  • We're going to have a parade down Main Street, do we need a parade permit?

  • What can I do if someone is parked in my parking space?

  • What if I want to contest a parking ticket?

  • What is the city's snow ordinance and when does it go into effect?

  • What is the location of the Ames Police Department?

  • What is the phone number for Iowa State University Police Department?

  • What is the phone number for the Iowa State Patrol?

  • What is the phone number for the Story County Sheriff's Department?

  • What is this I hear about a nuisance party ordinance?

  • Where can I get information about the city's parking regulations?

  • Where can I get information regarding the city of Ames noise ordinance?

  • Where can I go to obtain an Iowa Driver's License?

  • Where can I pay a city of Ames parking ticket?

  • Where can I pay a traffic ticket?

  • Where do I get a license for my vehicle?

  • Where is the courtroom?

  • Who can I call for assistance if my electrical power goes out?

  • Who do I call for assistance with natural gas service?