City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

The Information Technology Division functions in a support and administrative role providing direction in the selection, operations, maintenance, and training for computer, software, and telecommunications systems.

We provide integration, standardization, uniformity, and security for City systems, thus allowing information to flow freely within the organization and allowing the departments to achieve their objectives in the most efficient and effective manner.

We maximize the organizational value by creating a high level of service to the citizens, identifying the ability to share as a goal, thus making information more accessible, and promoting evolutionary rather than revolutionary change


  • Provide information technology support and administration to all City Departments.
  • Assist Departments to achieve objectives in the most efficient and effective manner for the City.
  • Create a high level of service to the citizens of Ames.