City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.


Bethany Jorgenson, Director of Human Resources 
515 Clark Ave., Ames, IA 50010

Phone: 515-239-5199  Fax: 515-239-5297  
 8 a.m. to 5 p.m.

Staff Contacts

Human Resources Mission Statement

To enhance our culture of excellence by maximizing human potential through caring people, quality programs and exceptional services.

Human Resources Strategic Goals

  • Develop our employees to meet current and future staffing needs
  • Improve the health status and safety of our employees
  • Identify innovative compensation practices
  • Address workplace employee, legal, and labor issues with equity and respect
  • Continually improve operational efficiency

 Excellence Through People

As an employee, it is my responsibility to bring our values to life each day:

  • Continuous Improvement
  • Creativity and Innovation
  • Customer Driven
  • Data-Driven
  • Employee Involvement
  • Excellence
  • Fiscal Stewardship
  • Honesty and Integrity
  • Leadership
  • Positive Attitude
  • Respect One Another
  • Safety and Wellness
  • Teamwork

As a leader, it is my responsibility to create our desired culture in my sphere of influence by:

  • Modeling the Way
  • Inspiring a Shared Vision
  • Challenging the Process
  • Enabling Others to Act
  • Encouraging the Heart

When I do, we will provide our citizens with exceptional service at the best price, and employees will experience an enjoyable and stimulating work environment from which personal and professional growth can occur.