City Hall and all other City facilities are closed to the public as a precaution against the spread of COVID-19. The closures will be effective after 5 p.m. Thursday, March 19, and will continue through May 15, 2020. City staff will continue to report to their offices and serve the public. Residents are encouraged to conduct City business online or by contacting individual City departments directly. Residents who are unsure how to conduct their City business may contact the City’s customer service hotline from 8 a.m. to 5 p.m. Monday through Friday at 515.239.5670.

Frequently Asked Questions

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Expand/Contract Questions and Answers

  • Do you offer fire extinguisher training?

  • Do you offer tours of the fire stations?

  • How can I become a Firefighter for the City of Ames?

  • How can I get a copy of a fire incident report?

  • How can I schedule a fire truck or firefighter at my function?

  • How do I contact the Inspection Division?

  • How do I sign up for emergency notification?

  • What if my carbon monoxide detector is sounding?

  • What is the burning policy in the City of Ames?

  • When an emergency vehicle is approaching that is displaying emergency lights and sirens, what should I do?

  • Who do I call about a fire extinguisher that doesn't work?

  • Whom do I send electronic Tier II reports?

  • Why do fire trucks respond to motor vehicle accidents?

  • Why do firefighters respond to medical calls?

  • Why do I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?

  • Why do so many fire apparatus respond to simple incidents?