Staff Contacts and Address

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The City of Ames employs more than 500 dedicated staff members in 18 departments and divisions to serve the residents of Ames. The City of Ames is a full-service local government which includes utilities such as Ames Electric Services, Ames Water Plant, and Ames Water Pollution Control. Our emergency response team includes Ames Fire Department, Ames Police Department and our Emergency Communications Center. Other City of Ames departments include Parks and Recreation, Public Works, Planning and Housing, Legal, Human Resources, Finance, and Fleet.

City Hall
515 Clark Ave
Ames, IA 50010
Utility Customer Service
City Hall
515 Clark Ave
Ames, IA 50010
Community Center (Parks & Recreation)
City Hall
515 Clark Ave
Ames, IA 50010
*To contact the Clerk of Court, call 515-239-5140.

Hours:   Monday - Friday 8 a.m. to 5 p.m.

The Ames Public Library is a municipal library that operates under the leadership of the Library Board of Trustees. Additionally, our community-wide public transit system, CyRide, is a partnership between the City of Ames, Iowa State University, and ISU's Student Government.

Below are contact names from the City of Ames departments and divisions.

Hackett, Tom

Lieutenant Tom Hackett
  • Departments:Fire
  • Title:Shift Commander
  • Phone:515-239-5415
  • Email:


Commander Tom Hackett has been with the Ames Fire Department since 2000, holding the position of Lieutenant from 2007 and Shift Commander since 2013 .  Commander Hackett received his Associate's Degree in Fire Science from Des Moines Area Community College.  He is also certified by the State of Iowa as a Fire Officer I, Fire Instructor I, Firefighter II, Driver/Operator: Pumper, Emergency Medical Responder, and Hazardous Materials Technician.  Commander Hackett is also actively involved in the Ames Fire Department Honor Guard and Hazardous Materials training for the department.

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