Staff Contacts and Address

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The City of Ames employs more than 500 dedicated staff members in 18 departments and divisions to serve the residents of Ames. The City of Ames is a full-service local government which includes utilities such as Ames Electric Services, Ames Water Plant, and Ames Water Pollution Control. Our emergency response team includes Ames Fire Department, Ames Police Department and our Emergency Communications Center. Other City of Ames departments include Parks and Recreation, Public Works, Planning and Housing, Legal, Human Resources, Finance, and Fleet.

Hours:  Monday - Friday 8 a.m. to 5 p.m.


City Hall
515 Clark Ave
Ames, IA  50010

Utility Customer Service
City Hall
515 Clark Ave
Ames, IA  50010

Community Center (Parks and Recreation)
City Hall
515 Clark Ave
Ames, IA  50010

The Ames Public Library is a municipal library that operates under the leadership of the Library Board of Trustees. Additionally, our community-wide public transit system, CyRide, is a partnership between the City of Ames, Iowa State University, and ISU's Student Government.

The Clerk of Court office located in City Hall is a part of the State of Iowa Judicial Branch and the Clerk and staff are employees of the State of Iowa. The Clerk of Court phone number is 515-239-5140.

Allen, Doug

Shift Commander Doug Allen
  • Departments:Fire
  • Title:Deputy Chief
  • Phone:515-239-5412
  • Email:


Commander Doug Allen has been with the Ames Fire Department since 1999.  He has held the position of Shift Commander since 2006.  Before coming to the Ames Fire Department, Doug was Fire Chief of the Huxley (IA) Fire Department for six years.

Commander Allen received his Associate Degree in Farm Operations from Iowa State University and has a Fire Specialist Certificate from Des Moines Area Community College.  He is also certified by the State of Iowa as a Firefighter II, Instructor II, Fire Officer II, Driver Operator/Pumper, and Driver Operator/Aerial.

Commander Allen is a member of the Iowa Critical Incident Response Team and is very involved in Fire Prevention, Auto Extrication and Driver Operator training for the fire department.  When not on-duty, Doug enjoys working as a Certification Specialist for the Iowa Fire Service Training Bureau, camping, fishing, hiking and spending time with his family.

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