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Resident Satisfaction Survey Highlights City of Ames Service Quality

Post Date:10/14/2019 11:30 AM
An analysis of the 37nd annual Resident Satisfaction Survey suggests the majority of Ames residents rate overall City of Ames services favorably. In the 2019 report, 98 percent of those surveyed ranked service quality as “good” or “very good.” This year, 34 percent of respondents provided a “very good” rating, compared to 40 percent in 2013. The number of respondents rating the City of Ames as “good” was 64 percent, up from 57 percent in 2013.
Surveys were mailed to 1,350 randomly selected City of Ames utility users and emailed to randomly selected Iowa State University students last spring. There were 606 returned surveys for a response rate of 25.8 percent. The Resident Satisfaction Survey gathers feedback on priorities for ongoing services and capital improvements, as well as satisfaction with law enforcement, safety, city utilities, and transportation. The survey also provides an opportunity for comments. Along with dozens of benchmarking questions, the survey includes a section on current initiatives or issues. This year’s survey featured questions that allowed respondents to provide an assessment of their physical health, general well-being, and how connected they felt to their neighbors and the community.
The survey included several comment sections and open-ended questions including what issues the City of Ames should focus on and the best thing about living in Ames. Those comments, along with the entire Resident Satisfaction Survey, are available on the City’s website at or at under Government followed by City Manager’s Office.
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